Square Cloud Support

Live chat runs Monday to Friday, 10:00 to 20:00 Brasília time (UTC-3), with a break from 12:00 to 13:00.

Outside those hours, email support@squarecloud.app or message us on WhatsApp or Telegram, and we reply on the next business day. For a platform incident, check status.squarecloud.app first.

Cubic, Square Cloud's AI, answers 24 hours a day, every day, right here on this page.

Email support@squarecloud.app from the address registered on the account, describing what happens when you try to sign in.

We verify ownership and help you recover access. You never need an active session to contact support.

To renew your plan, access the Square Cloud dashboard and click the “Renew” button. The system will guide you step by step through the renewal process.

After completing the payment, your plan will be automatically reactivated, keeping your applications running.

To upgrade your plan, access the dashboard and click “Upgrade”. The system will display the available options and guide you through the update process.

After payment confirmation, the new plan will be activated immediately, and the additional resources will be available for your applications.

The amount charged depends on how much time is left on your current plan: with 14 days or more remaining, you pay only the prorated difference and your renewal date is preserved. With fewer than 14 days left, you purchase the new plan for its full cycle, and the remaining time from your current plan is converted into extra days on the new plan.

Send your request to finance@squarecloud.app from the email registered on your account, with the invoice or payment ID. This is the only channel for refunds.

Refunds are full and apply only to your account's first purchase, requested within 7 days. Renewals, upgrades, downgrades and other plan changes continue the same contract and are not refundable. If someone else paid, they must also confirm the request.

Once approved, the amount goes back to the same payment method: within 3 business days for PIX, within 3 statements for cards.

To generate an API key on Square Cloud, access the dashboard and go to the Account tab. Then click “Request API key”. The system will automatically create a new unique key for your user.

Keep this key safe, as it allows programmatic access to your account and applications.

For security reasons, it is not possible to change the email registered to a Square Cloud account.

If you need to use a new email, create a new account with the desired address and transfer your applications to that account.

The number of applications you can host on Square Cloud depends on your chosen plan.

For example, the Hobby Plan (2) allows hosting up to 8 applications, calculated based on the total amount of allocated RAM. Each project requires a minimum of 256 MB of memory to run.

If your plan expires, your applications go offline, but you have up to 30 days to renew and recover your projects.

Before anything is deleted, the system automatically generates a snapshot of each application; renew within that window and you can restore your projects from those snapshots.

Your application may go offline for several reasons, such as:

• Lack of memory or resources;
• Code errors;
• Failures in the startup process;
• Or violation of Square Cloud's Terms of Use.

Check the logs to identify the cause of the problem. If you need assistance, contact support for personalized help.

To upload an application, access the Square Cloud dashboard and click “Add new”.

You can drag and drop your application's files directly into the indicated area or click to select a .zip file. After upload, the system will automatically start the deployment process.

To access your application's logs, go to the Square Cloud dashboard, select the desired application, and click “Show logs”.

Logs allow you to monitor the application's behavior, identify errors, and track performance in real time.

To track your application's status, access the dashboard, select the desired project, and click the “Status” tab.

In this section, you can view real-time information on CPU usage, RAM, uptime, and other important performance data.

To create a new workspace, access the dashboard and go to the “Workspace” section. Click “New workspace” and enter the desired name.

The new workspace will be created instantly, allowing you to organize and manage team projects. This feature is available for users on the Standard Plan or above.

To add a new member to your workspace, ask the person to generate an invite code under My account › Security › Request invite code and send it to you. The code is valid for 5 minutes.

Then go to your workspace settings, click “Add new member”, and paste the code. The new member will be added and can collaborate on shared projects.